Importance of effective communication in the workplace

Effective communication is fundamental in every aspect of life, but especially in the workplace – which is why being a great communicator in the office is so important!

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Communication plays a fundamental role in our daily life.

And yet the art of communication at work remains a mystery to some.

But if you fail to communicate effectively, you may miss your chance to secure the job of your dreams, close a life-changing deal, or advance in your career.

For some, good communication comes naturally, but for others, it can be difficult to express their thoughts and feelings in conversation, which often leads to conflict and fundamental errors.

Therefore, whether you are an effective communicator or not, it is essential to understand the importance of good communication and how it can help you grow in the world of work.

What is effective workplace communication?

Effective communication in the workplace is an integral part of business success; It enhances relationships within the company and with customers, and it increases employee engagement and the overall effectiveness of a team.

On the other hand, when teams fail to communicate effectively, the results are detrimental to the business. In fact, research by the American firm Gartner shows that 70% of business Mistakes happen because of poor communication. This statistic proves how important communication is to on-the-job training and why more emphasis should be placed on clear instructions and dialogue to prevent mistakes that occur within the workplace.

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Why is good communication important in the workplace?

To demonstrate how important good communication is at work, we have listed some of its benefits on your professional life.

1. It Improves Team Building

Honest and effective communication can build a strong team. When employees consult with each other, consider other ideas, and discuss their progress, they will be more excited to collaborate. As a result, the strong unit they build makes the workplace more enjoyable, and they will be eager to do well so that they don’t let their peers down.

Indeed, communication helps address employee morale issues by keeping entire teams in the loop, making all team members feel useful within the workplace. This lack of confidentiality not only enhances the team spirit but also has a positive effect on the attitude of the employees.


See all: Benefits of teamwork in the workplace


2. It Promotes Growth

Great communication contributes to business growth, which goes along with your career. It removes uncertainties and accelerates the process of policies to ensure smooth delivery of projects.

Take eCommerce website Zappos for example; Their ethos depends on great communication within the organization and with their customers – something that earned them a place Luck Magazine’s 2015 List 100 best companies to work for.

3. It Increases Innovation

If employees are afraid to communicate their thoughts and ideas for fear of being rejected, their careers are likely to come to a standstill and they contribute only minimally. However, if there is an open line of communication between supervisors and staff members, they are encouraged to be more creative and innovative within the workplace, and can put forward new and creative ideas.

In today’s fast-moving workplace, a lack of communication is likely to push most ideas under the carpet. As Cisco Managing Director Alex Goryachev writes Forbes: ‘People mostly listen to answer rather than understand. However, digitization demands an active listening to the ecosystem to survive and develop collaborative strategies with startups, partners and customers across the globe.

4. It Improves Productivity

Being able to communicate effectively at work can help increase overall productivity. Managers can understand the talents and skills of their employees and will then give clear guidelines to those who are best suited for the job, thus increasing the overall turnaround time of any project.

For example, a colleague may be faster and better at using Excel than others; Therefore, through communication, a manager can identify this and assign them the task of managing the spreadsheet. If negotiations were lacking, meanwhile, the project would suffer, and the whole process would slow down, resulting in a negative impact on the company’s goal.


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5. It Increases Efficiency

Poor communication compromises efficiency, as well as the overall quality of work. When instructions are not provided clearly, mistakes are bound to happen. On the other hand, clear instructions eliminate the need to clarify and fix any issues.

Think about a time when you didn’t communicate well with a co-worker. This probably resulted in wasted time, effort and resources. So, if you have a manager who doesn’t communicate effectively, make sure you ask the right questions to get the information you need to successfully complete a project. Over time, they’ll understand what they need to supply you so you can start working on your tasks.


See all: Ways to improve work efficiency


6. It Increases Loyalty

When you have a good line of communication with management, you are naturally going to be more loyal to the organization. You will feel comfortable discussing any professional or personal issues, and you will be more committed to the company.

This free line of communication also builds trust between a manager and an employee, resulting in a loyal relationship. A two-way line of respect ensures that there is no micro-management involved and that an employee is trusted to do the job they were hired to do.

7. This Mitigation Reduces Conflict

Two people in the workplace may feel that they are communicating well, but because they both have different ways of communicating, they are misunderstanding each other. Therefore, working with different personalities requires excellent communication skills to limit any conflict in the workplace.

If you are experiencing conflict at work, it is important to look beyond the problem and identify the other person’s thought process. You need to consider the communication pattern of the receiver to get a better understanding of what they are trying to say.

8. It Increases Employee Engagement

Good communication goes far beyond talking; It is more about connecting and connecting with others. When teams are engaged, they are more aligned with the goals of the company and are generally more motivated to work towards the goals set.

It is also easier for managers to identify what creates a positive and satisfying work environment, allowing them to work towards achieving a balanced working life for their employees.

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9. It solves problems

There are bound to be characters who struggle and opinions that differ in any work environment. And what’s the best way to solve those problems? Clear communication!

Effective communication is not about who is right and who is wrong; It’s about having open, honest and positive discussions to meet everyone’s needs! You’re not always going to see yourself face-to-face with your work nemesis, but if you can find a way to work well with them, you can make the environment more enjoyable for everyone around you. Will give!


See all: How to solve problems at workplace


10. It Enhances Skills

Managers can identify hidden talents when they communicate clearly with their employees. By doing so, they can harness and help hone these skills, which will contribute to the overall success of the business.

For example, John may be hired as a customer service representative, but through negotiation, his manager recognizes that he has previous marketing experience. John is then transferred to marketing and is a much better fit for the position. If there was a lack of communication, however, John would stagnate later down the line, and great talent in the business would be lost.

final thoughts

In every aspect of your job, you have to communicate in some way or the other. It’s important to understand how valuable effective communication is and how it can affect your relationships and your progress in the working world.

Further workplace reading:


Join the discussion! Why do you think good communication is important in the workplace? Tell us your thoughts in the comment section below!

This article is an updated version of an earlier article originally published on January 5, 2015.


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